Delete your FIVE account

Open Settings → Account, scroll to Delete account, and confirm deletion. FIVE will remove your authentication account and account-linked cloud records, then reset the app on that device.

If you no longer have access to FIVE, send a deletion request from the email address connected to your FIVE account. Use the subject FIVE account deletion request.

Request account deletion by email

For security, we may ask you to verify control of the email address connected to the account before completing a manual request.

Deletion removes the FIVE authentication account and account-linked cloud data such as preferences, reminder configuration stored in the cloud, focus topics, saved moments, ratings, and completion history, except information we are legally required to retain.

Anonymous FIVE accounts that were never connected to an email cannot be identified from an email request. Those accounts can be deleted from inside FIVE while the device still has access to the account session.

In-app deletion is designed to complete immediately. Manual deletion requests are handled as quickly as reasonably possible after identity verification.